Terms & Conditions

Last updated: July 24, 2026

These Terms govern your use of the website and services of Level Up Global AI ("Level Up", "we", "us"). By using our website, signing up for a service, or letting us operate an AI assistant for your business, you agree to these Terms.

1. Our services

We build and operate AI assistants and business automation for service businesses — including answering calls and texts, booking appointments, sending confirmations, reminders and follow-ups, and organizing job and customer records. The exact features, plan, and fees for your business are set out in the proposal, order form, or service agreement we provide you (the "Order"). Where an Order conflicts with these Terms, the Order controls.

2. Accounts and access

You are responsible for keeping login credentials confidential and for activity under your account.
Access, where included in your plan, is granted to you and your staff for your business only. You may not resell, sublicense, or share access outside your business.
We may suspend access for non-payment, security risk, or breach of these Terms.

3. Fees, billing, and usage costs

Setup fees and recurring subscription fees are as stated in your Order. Subscriptions are billed in advance and are month-to-month — you may cancel at any time, effective at the end of the current billing period.
Subscription and setup fees cover labor and service only.
Third-party usage costs pass through at cost, with no markup. These include AI call minutes, text-message segments and carrier fees, phone-number rental, and email delivery. They are billed on top of your subscription, pay-as-you-go.
Fees are non-refundable except where required by law or expressly stated in your Order.
We may change fees on renewal with reasonable prior notice.

4. Your responsibilities — consent and compliance

This section matters most. You control who your business contacts and what it records. We provide the tools; you are responsible for having the legal right to use them.

Text messaging consent. You must have valid prior express consent before any customer is texted, and you must honor opt-outs. You are responsible for compliance with the TCPA and applicable messaging and carrier rules. Do not upload or message a list you cannot prove consent for.
Call recording. Where recording is enabled, you are responsible for ensuring it is permitted in your jurisdiction. In California and other all-party-consent states, all parties must be notified; our assistants provide a recording disclosure, and recording can be disabled on request.
Accuracy. You are responsible for the business information, pricing, and availability you give us to configure the assistant.
Your customers' data. You are the owner and controller of your customer records; we process them on your behalf.

5. Text messaging program — Level Up Global AI SMS terms

These are the terms of Level Up Global AI's own text-messaging program, which we use to text business owners who have agreed to hear from us. Section 4 above covers your obligations when your business texts your customers through our services.

Program. Level Up Global AI sends account, conversational, and marketing text messages about our AI receptionist and business automation services. Messages are sent from +1 (650) 507-4688 or another number we own.
Message types. Replies to your questions, links to sample calls and demos, appointment and demo confirmations and reminders, onboarding and account notices, and occasional offers or updates about our services.
How you opt in. By giving us your mobile number and agreeing to receive texts — verbally on a one-to-one phone call with our founder or team, in writing, by submitting the chat widget on this website with the consent notice shown, or by texting or calling us first. We record the date and time of your consent before any message is sent. We never text purchased, rented, or scraped lists, and consent to receive texts is never a condition of purchasing anything.
Message frequency. Message frequency varies. You will typically receive no more than 4 messages per month, plus replies to messages you send us.
Cost. Message and data rates may apply. We do not charge you for these messages; your mobile carrier's standard rates apply.
Opting out. Reply STOP to any message at any time to stop all marketing texts from us. We honor opt-outs immediately and add the number to our do-not-text suppression list. You may also email hello@levelupglobal.ai or call +1 (408) 502-5048 to be removed.
Help. Reply HELP to any message for help, or contact us at hello@levelupglobal.ai or +1 (408) 502-5048.
Carriers. Mobile carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and depends on your carrier and device.
Eligibility. You must be 18 or older and the account holder of, or authorized to use, the mobile number you give us.

No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are never shared with any third party, except the service providers strictly necessary to deliver the message, and those providers may not use it for their own marketing. How we handle your information is described in our Privacy Policy.

6. Acceptable use

You may not use the services to send unlawful, deceptive, harassing, or unsolicited messages; to impersonate others; to violate any person's privacy rights; or in any way that breaches applicable law or carrier rules. We may suspend the service immediately for such use.

7. AI limitations — no guarantee of perfection

Our assistants are automated systems. They can misunderstand speech, mishear details, or make mistakes, and outcomes depend on factors outside our control including call quality, carrier networks, and third-party platform availability. The services are provided "as is" and we do not warrant that they will be uninterrupted, error-free, or that they will capture every call, booking, or lead. We do not guarantee any particular level of revenue, bookings, leads, or reviews.

8. Third-party services

The services rely on third-party providers for telephony, messaging, AI processing, scheduling, hosting, and payments. Their outages, price changes, or policy changes may affect the service. We are not liable for third-party failures, though we will make reasonable efforts to restore service or provide a workaround.

9. Intellectual property

We retain all rights in our software, configurations, prompts, templates, workflows, and documentation, including anything we build to deliver your service. You receive a non-exclusive, non-transferable right to use them for your business during your subscription. You retain all rights in your business content, brand, and customer data.

10. Your leads and customer data — our commitments to you

Your customers are yours. All leads, contacts, call recordings, transcripts, appointments, and job records generated through the service are your property. Level Up processes them solely as your service provider, on your instructions, for the sole purpose of delivering the service. We acquire no ownership of and no right to exploit them.

We covenant that we will not:

Sell, rent, license, or otherwise disclose your leads or customer data to any third party, for any purpose.
Market or promote Level Up's own products or services to your customers. A person who contacts your business is your customer, not our sales prospect.
Contact your customers for any purpose other than performing the service you have engaged us for — the confirmations, reminders, follow-ups and review requests you have approved, sent on your behalf and in your name.
Share, pool, or cross-reference your customer data with that of any other client. Each client's records are held separately.
Use your customer data to build, train, or improve offerings for any other party.

Service providers engaged to operate the platform (section 7) process your customer data under contract, on our instructions, and solely to deliver the service. On termination, we will provide an export of your customer records on request and then delete them, except where retention is required by law. These commitments survive termination of these Terms.

11. Confidentiality

Each party will protect the other's non-public information and use it only to perform under these Terms.

12. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total aggregate liability arising out of or relating to the services will not exceed the amount you paid us in the three (3) months immediately before the event giving rise to the claim. Nothing here limits liability that cannot be limited by law.

13. Term and termination

Subscriptions run month-to-month until cancelled by either party.
You may cancel at any time; the service continues to the end of the paid period.
We may terminate for material breach, non-payment, or unlawful use.
On termination we will, on request and within a reasonable period, provide an export of your customer records. Setup fees are not refundable.

14. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict of laws rules. The courts located in Santa Clara County, California will have exclusive jurisdiction, and both parties consent to that venue.

15. Changes to these Terms

We may update these Terms. Material changes will be communicated to active clients, and continued use after the effective date constitutes acceptance.

16. Contact us

Level Up Global AI
3477 McKee Road #2061, San Jose, CA 95127, United States
Email: hello@levelupglobal.ai
Phone: 408-502-5048