Privacy Policy
Last updated: July 24, 2026
This Privacy Policy explains how Level Up Global AI ("Level Up", "we", "us")
collects, uses, and protects information when you visit our website, contact us, or use the AI
receptionist and business-automation services we provide to our business customers.
Two kinds of people are covered here. Our clients are the businesses that
hire us. Our clients' customers are the people who call or text those businesses and reach
an AI assistant we operate. We handle both kinds of information, and this policy describes each.
1. Information we collect
From our clients and prospects
- Contact and business details: name, business name, email, phone, address, service area.
- Account and billing information (payments are processed by our payment provider; we do not
store full card numbers).
- Information you give us to configure your service, such as pricing, hours, and service details.
From callers and texters (our clients' customers)
- Phone number, name, and any details shared during a call or text — such as the service needed,
address, and appointment preferences.
- Call audio recordings and written transcripts, where recording is enabled.
- Message content of SMS conversations.
- Appointment and job records created from those conversations.
From our website
- Information you submit in forms (name, email, phone, message).
- Standard technical data such as IP address, browser type, and pages viewed.
2. AI assistants and call recording
Calls and texts to a business using our service may be answered by an automated AI
assistant, not a human. Conversations may be recorded and transcribed to
book appointments, create records, improve accuracy, and resolve disputes.
California and other two-party-consent states: where the law requires all parties
to consent to recording, the assistant discloses that the call may be recorded at the start of the
call. If you do not consent, you may end the call or ask to be contacted another way. Our clients are
responsible for ensuring recording is enabled only where they are permitted to record, and we provide
the ability to turn recording off.
3. Text messaging (SMS)
- We and our clients send texts such as appointment confirmations, reminders, follow-ups, and
review requests — only where consent has been obtained.
- Level Up Global AI also texts business owners who have opted in to hear from us, about our own
services. Consent is given verbally on a one-to-one call, in writing, by submitting the chat widget
on this website with the consent notice shown, or by texting or calling us first, and we record
the date and time of that consent before any
message is sent. We never text purchased, rented, or scraped lists, and consent is never a
condition of purchase. Full program terms are in our
Terms & Conditions, section 5.
- Message frequency varies. Message and data rates may apply.
- Reply STOP at any time to opt out. Reply HELP for help.
- Opting out of texts does not stop transactional email or phone contact where separately agreed.
No mobile information will be sold, rented, or shared with third parties or affiliates for
marketing or promotional purposes. Text-messaging originator opt-in data and consent are
never shared with any third party except the service providers strictly necessary to deliver the
message, and those providers may not use it for their own marketing.
4. How we use information
- To answer calls and texts, book appointments, and create job records for our clients.
- To send confirmations, reminders, follow-ups, and review requests on a client's behalf.
- To provide, maintain, secure, and improve our services.
- To bill for services and communicate about your account.
- To comply with legal obligations and enforce our terms.
We do not sell personal information, and we do not use our clients' customers'
information to market our own services to them.
5. Who we share it with
We share information only as needed to run the service:
- Our client — the business you called or texted receives the details of that
interaction. They are the owner of their customer records.
- Service providers we use to operate the platform, in the following categories:
telephony and messaging delivery, AI speech and language processing, customer-relationship and
scheduling systems, email delivery, payment processing, and hosting. These providers process
information on our instructions only.
- Legal — where required by law, or to protect rights, safety, or our services.
6. Your customers are yours — what we will never do with them
Your leads and customer records belong to you. Level Up acts only as a service
provider processing them on your instructions, for the sole purpose of delivering the service you
engaged us to provide. We do not acquire any ownership of, or right to exploit, your customer data.
Specifically, we will not:
- Sell, rent, or license your leads or customer data to anyone, for any purpose.
- Market our own products or services to your customers. A person who calls your
business is your customer, not our sales prospect. We will never pitch to them.
- Contact your customers for any purpose other than the service you hired us for
— the confirmations, reminders, follow-ups and review requests you have approved, sent on your
behalf and in your name.
- Share, pool, or cross-reference your customer data with any other client's.
Each client's records are kept separate. Your competitor down the road never sees your list, and
you never see theirs.
- Use your customer data to build, train, or improve products for anyone else.
- Retain your data after you leave. On termination we return an export of your
customer records on request, then delete them, except where the law requires us to keep a record.
The service providers we use to operate the platform (section 5) process this information under
contract, on our instructions, for the purpose of delivering the service only.
7. Data retention
We keep information for as long as needed to provide the service and to meet legal, accounting, or
dispute-resolution requirements. Call recordings and transcripts are retained for the period agreed
with the client and are deleted or anonymized after that. Clients may request deletion of their data
at any time; some records may be retained where the law requires.
8. Security
We use industry-standard measures including encryption in transit, access controls, and restricted
administrative access. No system is perfectly secure, and we cannot guarantee absolute security.
9. Your rights
Depending on where you live, you may have the right to request access to, correction of, or
deletion of your personal information; to opt out of certain uses; and not to be discriminated against
for exercising these rights.
California residents (CCPA/CPRA): we do not sell or share personal information as
those terms are defined by the CCPA. You may request the categories and specific pieces of personal
information we have collected, request deletion, and designate an authorized agent to act for you.
To make a request, contact us using the details below. If your information was collected on behalf
of one of our clients, we will refer your request to that business, which controls those records, and
assist them in responding.
10. Children
Our services are for businesses and are not directed to children under 16. We do not knowingly
collect information from children.
11. Changes to this policy
We may update this policy from time to time. The "last updated" date above will change, and material
changes will be communicated to our clients.
12. Contact us
Level Up Global AI
3477 McKee Road #2061, San Jose, CA 95127, United States
Email: hello@levelupglobal.ai
Phone: 408-502-5048
